Auto Transport Tips: Driver Information
When your auto transport company assigns your vehicle to a spot on a carrier they should provide you with details regarding how to get a hold of the driver. This will include the name of the company he works for, his first and last name, and any applicable telephone numbers that he can be reached at. This information is important because you and the driver will need to communicate in order to coordinate both pickup and delivery; many times carriers cannot arrive right outside your door, but rather will need to meet you in a large parking lot nearby that they can maneuver in and out of easily. Having the driver’s information on hand does not mean that you stop communicating with your auto transport representative, though – more often than not they’re the ones that will update you on where your vehicle is.
The driver’s contact information is typically only used when arranging pickup and delivery. Auto transport drivers don’t have the time to spend taking on the phone to customers all day long. That’s what the brokers are for, and they understand that’s how the relationship works and you should too. Unless your driver specifically tells you otherwise, you should communicate with your auto transport representative regarding vehicle status and location while it is in transit, as this will almost always be the best way for you to get accurate information. Most of the time if you call the driver, he won’t pick up. It’s illegal now for auto transporters – or any commercial drivers, for that matter – to talk and drive, or text and drive, or really do anything while driving. This is important for the safety of not just themselves, but their cargo and, most importantly, the other drivers that share the road with them.