Auto Transport Tips: Help Your Shipper Help You
When shipping a vehicle one of the most important things that you can do is your absolute best to help your shipping company and the representative assigned to your order as they are helping you. It’s really not all that complicated, to be honest, but a lot of customers think it’s okay to place demands on their representatives and tell them that they have to do A, B, C, D, and E in order to do their job “properly” or something.
It’s a frustrating mindset for representatives to have to endure, and it ends up making your shipment a whole lot more difficult than it needs to be, and a lot of that is going to trickle back to you in the long run. Here are a few tips for you to help you make your agent’s job that much easier, which will make your interactions with them and the shipment of your vehicle easier in the long run.
The main thing is to not be a bad customer – really, just being polite and friendly and understanding can go a long way. Part of this is making sure that you give your representative all the pertinent information and, really, to have everything ready to go including what you’re shipping, pickup and delivery addresses and when you’re looking to have everything moved before you actually give them a call or get yourself some quotes.
This will help you a lot in the beginning stages of your shipment and will allow your representative to get through things so much more quickly and easily. Plus, it shows that you know a bit about what’s going on, which should help communication between the two of you.
That’s something else – don’t be afraid to ask questions or communicate with your representative. Your agent or rep is your go-to once you book your transportation so you really should make sure that you discuss all the particulars of your shipment with them.
Don’t just assume that things are the way you think they are – a big way that can help your shipper help you is to actually learn a bit about the industry and understand more about pickup windows, transit time, payment methods and more – which you can actually read about on our blog roll and in our individual articles about the auto transport industry.
Getting yourself some knowledge of the industry and what to expect will make everything so much smoother for you, mainly because this isn’t an industry where the customer is always right – far from it, as a matter of fact, so get in the know before you book to save yourself a lot of time and energy.
If you’re interested in shipping a vehicle to or from just about anywhere in the United States, take a minute to fill out our free online auto transport quote request form. When you do, you’ll get a free quote to ship your vehicle instantly. No hassle, no waiting, just a free quote. We have over 20 years of experience shipping cars, so we know a thing or two about what it takes to get a vehicle moved at the right price. If you’d rather get a quote over the phone, or if you have questions, you can contact us any time toll-free at 800-930-7417 to speak to a representative.
Since 2007 Dave has written all the content and blogs for American Auto Shipping and during this time added the duties of customer support and transport logistics.
He currently resides in Washington with his three kids and their mom and cat. A fan of Marvel movies and good stories, when not shipping cars Dave can be found working on his novel, enjoying a good book or playing some tournament HALO.
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