Auto Transport Tips: Assume Nothing
One of the most annoying things in customer service is the phrase “the customer is always right.” Because it’s not true. It’s just not. In fact, the customer is usually wrong about things because they have no idea what the hell they’re talking about. When calling around different auto transport companies looking for quotes or talking about getting a car from one area to another, don’t sit there and act like you’re the king of auto transport and you know exactly how things work, because 90% of the time, unless you ship cars for a living, you have no idea how this industry works. When you call our toll-free telephone number looking for free car shipping quotes, don’t berate our representatives with idiotic statements like you know flatbed shipping is cheaper because your brother in law has a buddy who shipped a car a few years back with a flatbed truck and he spent like $300 and he was really happy. No he doesn’t, no he didn’t, and no he’s not.
If you go into something assuming you know everything about it, you’re going to have a pretty crappy experience with it. Try playing a game of football without understanding the basics formations – that’s kind of what we’re talking about when it comes to auto transportation services. There’s so much to know about the industry we’re talking about that there are people who have been at it for years and are still learning new things. You shouldn’t assume that you know anything about shipping cars, and if you think you do run it by the person you’re talking to about your automobile transportation. Chances are they’ll either tell you you’re right or you’re wrong, and if you’re wrong you shouldn’t argue that in order to try and sound right. You should shut your trap and learn something so that your transport experience goes easier and smoother instead of it going one way and you going another.
You can get multiple free quotes from reputable and reliable auto transport companies simply by filling out our free online auto transport quote request form. You will get ten different quotes from companies that we pre-screen for reliability for you. We make sure all our affiliate companies are licensed, bonded and insured, and we make sure that they are all in good standing with their customers and the government. You can also call our toll-free number at 800-930-7417 and speak to one of our live representatives if you are interested in getting some of your questions answered before you even start the quote gathering process, which is completely fine too. Just remember to be polite to our representatives as well as the reps you will talk to when you book your order with your transportation company.
Since 2007 Dave has written all the content and blogs for American Auto Shipping and during this time added the duties of customer support and transport logistics.
He currently resides in Washington with his three kids and their mom and cat. A fan of Marvel movies and good stories, when not shipping cars Dave can be found working on his novel, enjoying a good book or playing some tournament HALO.
Latest posts by Dave Armstrong (see all)
- The Slow Demise of Terminal to Terminal Car Shipping - July 19, 2019
- The Importance of Auto Transport Owner-Operators - July 11, 2019
- Senate Mulling Over New Speed Limiter Mandate - July 5, 2019