Our Guarantee
At American Auto Shipping, we back every shipment with a five-point guarantee — because trust is earned, not assumed.
The American Auto Shipping Promise
American Auto Shipping is an AI-powered shipping marketplace headquartered in Las Vegas, Nevada, that has completed over 235,000+ shipments since 1999. We back every shipment — whether it is a vehicle, boat, freight, heavy equipment, or household goods — with a five-point guarantee covering price transparency, carrier verification, damage protection, real-time communication, and customer satisfaction. Our platform connects shippers with over 20,000 verified carriers across all 50 states, and every booking is protected by our binding commitments below.
Our Five-Point Guarantee
Every shipment is backed by these commitments
Binding Price Guarantee
The quote you receive is the price you pay. Period. No bait-and-switch tactics, no surprise fees after booking, no price increases mid-transport. We lock in your rate at the time of booking so you can budget with confidence. If a carrier tries to charge more than the agreed price, we step in and resolve it at no additional cost to you.
Carrier Verification Guarantee
Every carrier on our platform is FMCSA-verified with active operating authority, current insurance coverage of $750,000 or more in liability, and clean safety records. We continuously monitor carrier compliance and remove any carrier that falls below our standards. With over 20,000 vetted carriers in our network, your vehicle is always in qualified hands.
Damage-Free Guarantee
Your vehicle is fully protected during transport. Carriers in our network carry comprehensive cargo insurance. If your vehicle sustains any damage during transit, we help facilitate the insurance claim process with the carrier on your behalf. We document vehicle condition at pickup and delivery with detailed inspection reports so there is never a question about accountability.
Communication Guarantee
You will never be left wondering where your vehicle is. We provide real-time updates throughout the entire shipping process — from carrier assignment and pickup confirmation to transit updates and delivery notification. Our concierge team is available by phone, email, and text, and our AI-powered platform provides automated status updates at every milestone.
Satisfaction Guarantee
We stand behind every shipment. If your vehicle delivery is delayed beyond 14 days past the estimated delivery window, we will cover the cost of a rental car so you are never stranded. Our 4.8/5 customer rating across 235,000+ shipments reflects our commitment to getting it right, every time.
Why Customers Trust Us
Vehicles Shipped
Years in Business
Customer Rating
BBB Rating
Frequently Asked Questions
What does the Binding Price Guarantee cover?
Our Binding Price Guarantee means the quote you accept at booking is the exact price you pay. There are no hidden fees, surcharges, or price adjustments after you book. If market conditions change or fuel prices fluctuate, your locked-in rate stays the same. The only exception is if you change the details of your shipment (such as adding a second vehicle or changing the transport type).
How does American Auto Shipping verify carriers?
We verify every carrier through the Federal Motor Carrier Safety Administration (FMCSA) database. Each carrier must have active operating authority, a minimum of $750,000 in liability insurance, current cargo insurance, and a satisfactory safety rating. We also review customer feedback and monitor carrier performance continuously. Carriers that fail to meet our standards are removed from the platform.
What happens if my vehicle is damaged during transport?
In the rare event your vehicle is damaged during transport, our team immediately steps in to help. We facilitate the insurance claim process with the carrier, provide all necessary documentation including pre-transport and post-transport inspection reports, and advocate on your behalf until the claim is resolved. Carriers in our network carry a minimum of $750,000 in liability coverage.
How do I qualify for the rental car coverage under the Satisfaction Guarantee?
If your vehicle delivery is delayed more than 14 days beyond the originally estimated delivery window, contact our customer service team. We will arrange and cover the cost of a rental car for the duration of the additional delay. This coverage applies to standard bookings made through our platform and is subject to our standard terms of service.
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