The Auto Transport Broker Horror Story
Everyone has a horror story about auto transport, or knows someone who had a bad experience – it’s the way it goes when you move around the higher social circles.
With thousands of transportation brokers and thousands of carriers working to get cars moved all across the country, it’s not surprising that some people have experiences that are just…not good.
Hundreds of thousands of cars are shipped every single year within the United States and many of them are by individuals looking for transportation services for their personal vehicle.
As such, they’re talking with companies from all across the United States – and with as many shipping companies and customers there are, there are always bound to be a few bad eggs. It’s the nature of any industry that has thousands of different companies competing for consumers – unlike telecommunications or energy, which have maybe a hundred big name companies in all, there are thousands of auto transporters all vying for a slice of the pie.
Most horror stories customers have truly boil down to a lack of communication between them and the broker that they were shipping with. You want to book with a broker because they keep prices lower, speed up pickup and delivery times and make the process a lot easier for you.
But communication is key when it comes to talking to your auto transporter, and a breakdown in communication generally leads to a bad experience. Many times in this instance it’s because the vehicle wasn’t picked up on time, or the services that the broker provides were misunderstood or unclear.
These are situations that often lead to cancelled orders and bad reviews, which brokers try to avoid, but sometimes it just can’t be helped. You can avoid this by understanding that brokers do their best to match your shipment with a reputable and reliable carrier, but some routes are easier to ship along then others and sometimes there are areas that carriers are avoiding for whatever reason. You should talk to your transport representative about factors that could cause delays in pickup for your specific shipment.
You can get a free quote to ship your vehicle any time, right away, via our online quote request form. We work with only top-rated shippers and we make a point to communicate with our customers at every step of the way. You can also call our toll-free number at 800-930-7417 and speak to one of our live representatives. They can answer questions, give you a free quote, book your order, and more.
Since 2007 Dave has written all the content and blogs for American Auto Shipping and during this time added the duties of customer support and transport logistics.
He currently resides in Washington with his three kids and their mom and cat. A fan of Marvel movies and good stories, when not shipping cars Dave can be found working on his novel, enjoying a good book or playing some tournament HALO.
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