What should I check when my vehicle is delivered?

When your vehicle arrives, take the time to conduct a thorough inspection before signing the delivery Bill of Lading. Start by walking around the entire vehicle and comparing its current condition to the pickup BOL — check every panel, bumper, mirror, wheel, and trim piece for new scratches, dents, chips, or scuffs. Open all doors and inspect the edges. Check the roof, hood, and trunk. Look at the glass for any new chips or cracks. Inspect the wheels and tires for curb damage.

After the exterior, check the interior. Make sure the seats, dashboard, steering wheel, and controls are in the same condition as when you shipped the vehicle. Start the engine and listen for any unusual sounds. Check that the vehicle drives normally — steering, brakes, and transmission should all feel right. If you left the fuel level at a quarter tank as recommended, verify the gauge is approximately where you left it.

If everything looks good and matches the pickup documentation, sign the delivery BOL and you are done. If you find any new damage, do not sign a clean BOL — note the damage on the document, photograph it immediately, and contact us right away. Even if the damage seems minor, document it. Small scratches can turn out to be deeper than they look, and having them on the BOL protects your ability to file a claim. The driver should acknowledge any damage you identify — if they dispute it, note that on the BOL as well and call us immediately.