Terms of Use
The ground rules for using our website and services. We have kept this as clear and readable as possible.
Acceptance of Terms
By accessing or using the American Auto Shipping website (https://www.americanautoshipping.com), our online marketplace, or any of our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
These terms apply to all visitors, users, and customers of our website and services. We may update these terms from time to time, and your continued use of the site constitutes acceptance of any changes. We recommend reviewing this page periodically.
Last Updated: March 14, 2026
Description of Services
American Auto Shipping is a licensed and bonded auto transport broker. We connect customers who need to ship vehicles with licensed, insured motor carriers who physically transport those vehicles. We have been doing this since 1999, and we are registered with the Federal Motor Carrier Safety Administration (FMCSA).
Here is what that means in practical terms: we are the matchmaker between you and the truck that hauls your car. We handle the logistics — finding the right carrier, negotiating rates, coordinating pickup and delivery, and providing customer support throughout the process. The actual transportation is performed by independent carrier companies within our vetted network.
Our services include (but are not limited to): open auto transport, enclosed auto transport, door-to-door delivery, expedited shipping, and our AI-powered online marketplace for instant quotes.
User Responsibilities
When you use our website and services, you agree to the following:
- Accurate information — You will provide truthful and accurate information when requesting quotes, booking shipments, and communicating with us. This includes vehicle details, contact information, and pickup/delivery addresses. Inaccurate information can result in pricing changes or delays.
- Vehicle condition disclosure — You will accurately represent the condition of your vehicle, including whether it is operable (runs, steers, and brakes). Failing to disclose a non-running vehicle can cause problems at pickup and may result in additional charges.
- Availability at pickup and delivery — You (or an authorized representative) must be present at both pickup and delivery to sign the Bill of Lading and inspect the vehicle. This is required by federal regulations.
- Personal items — You understand that personal belongings left in the vehicle during transport are not covered by carrier insurance. We strongly recommend removing all personal items before shipping.
- Payment — You agree to pay the quoted price for services rendered, including any applicable deposits and carrier fees, in accordance with the payment terms provided at the time of booking.
- Lawful use — You will not use our website for any unlawful purpose, to transmit harmful content, or to interfere with the operation of our services.
Quotes, Pricing, and Payment
Quotes provided through our website or by our representatives are estimates based on the information available at the time. Prices can fluctuate based on market conditions, fuel costs, carrier availability, seasonal demand, and other factors. We do our best to honor quoted prices, but final pricing may vary.
A deposit is typically required to book your shipment and begin the carrier matching process. The remaining balance is paid directly to the carrier at delivery unless otherwise arranged. Deposit amounts and payment terms will be clearly communicated before you confirm your booking.
Cancellations made before a carrier has been dispatched to your location are generally eligible for a deposit refund. Once a carrier has been dispatched, cancellation fees may apply. We will always explain the cancellation policy before you commit to anything.
Limitation of Liability
As a broker, American Auto Shipping facilitates the connection between customers and carriers. The actual transportation of your vehicle is performed by independent motor carriers. Each carrier maintains their own cargo insurance as required by the FMCSA.
In the event of damage during transit, claims are filed against the carrier's insurance policy. We will assist you with the claims process and advocate on your behalf, but the carrier and their insurer are ultimately responsible for resolving damage claims.
To the fullest extent permitted by law, American Auto Shipping shall not be held liable for:
- Damage to vehicles during transport (covered by carrier insurance)
- Delays caused by weather, mechanical breakdown, traffic, or other circumstances beyond our control
- Loss or damage to personal items left in vehicles during shipping
- Indirect, incidental, or consequential damages arising from the use of our services
- Errors or inaccuracies in website content
Our total liability, in any case, shall not exceed the amount you paid for the specific service that gave rise to the claim.
Intellectual Property
All content on this website — including text, graphics, logos, images, page layouts, and software — is the property of American Auto Shipping or its content suppliers and is protected by United States and international copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission. You are welcome to link to our pages, but scraping, copying, or repurposing our content is not permitted.
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience and do not imply endorsement. We have no control over the content, privacy practices, or availability of external sites and are not responsible for their content or practices.
We encourage you to review the terms and privacy policies of any third-party website you visit through links on our site.
Dispute Resolution and Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved in the state or federal courts located in Clark County, Nevada.
Before pursuing formal legal action, we encourage you to contact us directly to resolve any concerns. We have found that most issues can be worked out with a phone call or email. Our goal is to make things right, not to end up in a courtroom.
Indemnification
You agree to indemnify and hold harmless American Auto Shipping, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our website or services, your violation of these terms, or your violation of any rights of a third party.
Contact Us
If you have questions about these Terms of Use, we are happy to help. Get in touch:
- Phone: (800) 930-7417
- Email: info@americanautoshipping.com
- Mail: 3650 S Eastern Ave, Suite 100-F, Las Vegas, NV 89169
You can also reach us through our contact page.