When to Cancel Your Auto Transportation Services
Auto transport companies understand that cancellations happen and that there are many potential reasons for cancelling an order. Most cancellations come from the customer for one reason or another, but the question of when you can cancel is naturally going to arise in the course of conversation. And, truth be told, there are a few different times that you can cancel your auto transportation services, depending on the reason.
Most auto shippers will allow you cancel your order at any time prior to the vehicle being picked up, and most of them will not charge any type of cancellation fee so long as it hasn’t been dispatched (scheduled for pickup). Cancellation policies, including how much you have to pay to cancel and when you can, are available through those individual shipping companies, and while they may be similar they are all going to be different in terms of cancellation fees and windows. Few companies will allow you cancel an order if your vehicle has already been picked up or is en route to its destination.
You should be able to cancel your shipment at any time, but again, talk to your agent to learn more about it. You should also read a shipper’s refund policies – some companies take the entire balance up front and can be frustrating when trying to get your money back. Between refund waiting periods and processing windows and the like, some companies can drag their feet about refunds for days or weeks before they get it sent. This is why it’s important to know your auto transportation company’s refund policies before you book; at the very least you can prepare yourself for it when you cancel.
If you’re interested in shipping a vehicle and need to get some quotes to get you started, take a minute to fill out our free online car shipping quote request form. It really only takes a minute, maybe two at the most, but once you fill it out and submit it you’ll get multiple free quotes from some of the best car shipping companies in the industry today. We clear each company for dependability and reliability as well, which means we make sure they are fully licensed, bonded and insured. If you have questions about our services, or if you need some help getting your quotes, don’t hesitate to give us a call any time at 800-930-7417 and speak to one of our live agents.
Since 2007 Dave has written all the content and blogs for American Auto Shipping and during this time added the duties of customer support and transport logistics.
He currently resides in Washington with his three kids and their mom and cat. A fan of Marvel movies and good stories, when not shipping cars Dave can be found working on his novel, enjoying a good book or playing some tournament HALO.
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