Ship with Confidence
AIM is committed to safe, secure shipping for every customer. Our multi-layered protection system ensures your shipment is covered from pickup to delivery.
The AIM Confidence Guarantee
Every qualifying shipment booked through AIM is backed by our Confidence Guarantee, providing peace of mind at no additional cost.
Up to $500 Coverage on Qualifying Claims
Included free with every booking — no signup required
What's Covered
- Physical damage during transit
- Lost or stolen items
- Company no-shows
- Significant delivery delays
What's Not Covered
- Pre-existing damage
- Improper packaging by shipper
- Items prohibited by law
- Cosmetic wear from normal transit
How to File a Claim
- 1Log in to your AIM dashboard
- 2Select the affected shipment
- 3Click "File a Claim"
- 4Upload photos and documentation
- 5Submit for review (2-3 business days)
Company Verification
Every car shipping company on AIM passes a rigorous six-point verification process before they can bid on a single load.
FMCSA Authority Check
We verify that every car shipping company holds active operating authority with the Federal Motor Carrier Safety Administration.
MC/DOT Number Verification
Each car shipping company's Motor Carrier and Department of Transportation numbers are validated against federal databases.
Insurance Verification
We confirm that car shipping companies maintain current cargo and liability insurance meeting minimum federal requirements.
Safety Rating Review
Company safety ratings, inspection history, and crash records are reviewed through FMCSA's Safety Measurement System.
Operating History Check
We review each car shipping company's operating history, including time in business, complaint records, and enforcement actions.
Identity Verification
Company representatives must verify their identity and authority to act on behalf of their car shipping company.
Protection Plans
Choose the level of protection that fits your shipment. Basic Protection is included free with every booking.
Basic Protection
$0 / shipment
Included with every AIM booking
- Up to $500 coverage
- Damage, loss, and theft protection
- Company no-show coverage
- Standard claims processing (5 business days)
- Email support
- Basic dispute mediation
Premium Protection
2.5% of shipment value
Optional upgrade at booking
- Up to $10,000 coverage
- Everything in Basic Protection
- Dedicated claims specialist
- Priority claims processing (2 business days)
- Phone and email support
- Advanced dispute mediation
- Coverage for high-value items
- Expedited replacement company service
| Feature | Basic (Free) | Premium |
|---|---|---|
| Maximum Coverage | $500 | $10,000 |
| Claims Processing | 5 business days | 2 business days |
| Damage Protection | ||
| Loss & Theft Protection | ||
| Company No-Show Coverage | ||
| Dedicated Claims Specialist | ||
| Phone Support | ||
| High-Value Item Coverage | ||
| Expedited Replacement Company |
Payment Security
Your money is protected at every step. AIM uses industry-leading payment security to keep transactions safe.
Escrow-Style Payments
Your payment is held securely until delivery is confirmed. Car shipping companies are paid only after you verify successful delivery.
PCI-Compliant Processing
All payment data is processed through PCI DSS Level 1 compliant systems with 256-bit SSL encryption.
No Upfront Company Payment
You never pay a car shipping company directly before service. All payments flow securely through AIM's platform.
Refund Policy
If a shipment is cancelled before company dispatch, you receive a full refund. Partial refunds are available for qualifying service issues.
Safe Shipping Tips
Follow these best practices to ensure the smoothest, safest shipping experience possible.
Document Condition Before Shipping
Take detailed photos and videos of your item from all angles before handing it off. Note any existing scratches, dents, or wear. This documentation is essential if you ever need to file a claim.
Take Photos at Pickup and Delivery
Photograph your shipment at the moment of pickup and again upon delivery. Include timestamps if possible. This creates an undeniable record of the item's condition at each stage.
Use Proper Packaging
Ensure your items are properly packaged for transit. Use quality materials, secure loose parts, and protect fragile surfaces. Improperly packaged items may not be covered under the guarantee.
Verify Company Credentials
Before accepting a bid, review the car shipping company's profile, verification badges, ratings, and reviews. Check their MC and DOT numbers on AIM and confirm their insurance is current.
Communicate Clearly
Use AIM's built-in messaging to discuss pickup windows, delivery expectations, access requirements, and any special handling instructions. Clear communication prevents misunderstandings.
Get Everything in Writing
Confirm pricing, timeline, special requirements, and pickup/delivery details in writing through AIM's messaging system. Written agreements protect both parties if disputes arise.
Understand Your Insurance Coverage
Know the difference between Basic and Premium Protection. Review what's covered and what's excluded before booking. Consider upgrading to Premium Protection for high-value shipments.
Report Issues Immediately
If you notice damage upon delivery, document it on the spot and report it to AIM within 24 hours. Prompt reporting significantly improves claim outcomes and resolution speed.
Use AIM's Tracking Features
Stay informed throughout the shipping process. Use AIM's shipment tracking to monitor status updates, communicate with your car shipping company, and confirm pickup and delivery milestones.
Leave Honest Reviews
After delivery, rate your car shipping company and leave a detailed review. Your feedback helps other shippers make informed decisions and incentivizes car shipping companies to maintain high service standards.
Frequently Asked Questions
Common questions about trust, safety, and protection on AIM.
Ready to Ship with Confidence?
Join thousands of shippers who trust AIM to protect their shipments from pickup to delivery.
Every shipment is backed by the AIM Confidence Guarantee.