Tips for Talking to an Auto Transport Agent over the Phone
When you book your shipment with an auto transport company you have to realize that most of the time communication between you and your representative will be conducted over the telephone or via email, but usually over the phone. Phone is the quickest, easiest way of getting a hold of most auto transport representatives today, including our own live agents here at American Auto Shipping, But there are a few things that you need to be aware of and understand when it comes to communicating with an agent or representative, and the more you understand about what they expect you to do and not do, the better you get as a customer, which is really helpful if you’ve shipped a vehicle before, at least from your representative’s point of view.
Your representative is your main contact generally from the moment you book your order until the final day of delivery. Days or weeks may pass between them, but through it all you should only deal with one person until your driver picks your vehicle up, as you’ll have to sign some paperwork with the driver prior to having it loaded or unloaded from an auto transport carrier. Being patient is one of the most important qualities of an auto transport customer, namely because once you book your order you’re in it for the long haul more often than not, and there’s no pun intended there. When communicating with your shipper one of the worst things you can do is complain about how long it’s taking – auto transportation services take time to setup, and that can be anywhere from days to weeks.
That’s one of the biggest complaints that customers usually make, and some make a bigger fuss about it than others – all the while knowing full-well that it takes closer to weeks than days to get a vehicle dispatched, picked up, transported and delivered. It’s part of the industry, and there’s nothing that customers can do about it. This is something you need to realize, and fast – the good customers are those that already know that it’s going to take awhile, and they plan accordingly. In this the vast majority of people learn through trial and error, learning as they go. Not knowing what you’re doing or how the industry works is okay – it’s not like auto transport is some super common industry that everyone talks about all day, every day. But good customers will learn and ask questions during their first shipping experience in order to make it as good as possible.
When dealing with an auto transport representative over the phone or through email, be polite and courteous like you would to anyone else that you came across on the street or in your day-to-day. They’re people to, and more than that it’s important that you actually listen to what was said. There are few customers worse than those who think they know everything when really they know as much about auto transport as a life-long plumber knows about nuclear fusion reactors. If you’ve never shipped a car before it’ s vital that you speak to someone over the phone as opposed to just reading information online.
Be nice and courteous to your representative, and while not everyone knows everything about everything, auto transport representatives know the auto transport industry. Some are better than others, of course, but at the end of the day they’re people too. If you’re in need of a free auto transport quote to ship a vehicle from or to anywhere in the country, just give us a call toll-free at 800-930-7417 to speak to one of our live agents, who can answer your questions and help you get a free auto transport quote. You can also skip the middleman and take care of the quote request form yourself; if you do, you’ll get an instant price immediately right on your screen. So give us a call or fill out our free online quote form – or do both! – and find out what American Auto Shipping can do for you.