Why Reputation is so Important in the Car Shipping Industry
If this is your first time shipping a vehicle, you may have noticed that a lot of different companies out there promote themselves as “top-rated” or “five-star rated” or “fully licensed and insured.” These are gimmicks or anything, but they can be a bit misleading (all but the last one, typically). In the car shipping industry, reputation is everything, so companies want to promote themselves as the best and highest rated. But top-rated by who, exactly? What governing bodies are watching over the car shipping industry and ensuring that these car shippers are actually top-rated or “five star reviewed” or anything like that? The answer is…well, not all that reassuring, unfortunately.
Right now the auto transport industry is regulated by the FMCSA and the NHTSA – federal agencies who are responsible for ensuring that motor carriers are abiding by the laws. Now, these agencies don’t have the best funding, so a lot of things slip through the cracks. And this is where we come into play – or, more specifically, the internet. Since the regulatory agencies responsible for the industry aren’t the greatest, the internet, and the fine people in the car shipping industry, have had to step up to the plate. Luckily, there are some really great websites that do a wonderful job of ensuring that companies keep their standards high and make sure that they treat their customers as people and not ATM machines – which used to kind of be the norm. Let’s explain.
Before the rise of the internet the auto transport industry didn’t have those checks and balances we take advantage of today. Now, we have websites like Transport Reviews and online quote providers doing the dirty work to ensure that companies take care of their customers, but back then it was a lot different. When you hear a company say they’re “top-rated” one of the very first places you should visit is Transport Reviews, the industry’s leading review website and one of the most trustworthy in the industry. They have a stringent system of checks and balances that results in only real reviews from real customers being posted to their site.
Not only that but Transport Reviews also allows companies to dispute reviews – you’d be surprised at how mean some customers can be. In an industry where reviews and reputation are a company’s livelihood, vindictive customers can cause serious devastation for car shipping companies, so Transport Reviews provides a fair and balanced platform for everyone to state their case during a dispute. With a system that is difficult to game, both customers and car shipping companies utilize it to ensure that everyone is on the same page and things can get done in a professional manner.
There are a number of reasons why reputation is so important, but at the end of the day the best thing that you can do is to fill out our free online quote request form. We make sure that all our advertisers are fully licensed, bonded and insured, so when you fill out our free form and get your quotes you can rest easy knowing they’re coming from top-rated and top-reviewed auto transport companies. Fill out our form, get your free quotes and find the right car shipping company for your needs completely free of charge. If you have questions about our services, the information in this post, or need some help getting your free quotes, you can also contact us toll-free at 800-930-7417 any time to speak to one of our own live auto shipping representatives.