Reliability Issues Plague Infotainment Systems
As automobiles and technology continue to merge, new and innovative computerized systems that allow a wealth of information and control over the various systems are becoming more and more pronounced. But how reliable are they, really? Surprisingly – though perhaps not to some – many new car owners are having problems with their infotainment systems, and those put out by Ford and its various marques as well as Honda and Mini have been blasted by consumer agencies who report that customers and owners of their vehicles encounter a variety of different problems, from glitches and vocal commands not working to overly-complex design schemes. Consumer Reports ran a wide survey of owners as well, and brand names such as Toyota, Lexus and Acura scored highest, while Ford, Lincoln and Mini scored at the very bottom, ranking 26, 27, 28th respectively. GMC – a marque of General Motors – was the only American company to score in the top 10 for reliability in Consumer Report’s survey.
This is not shocking. Computers are often glitchy and can be difficult for untrained users to fix and maintain properly. Just like a classic car, computers take a certain familiarity to keep in good working order (or knowing a good repair guy), but when cars and computers begin to mix, it’s not surprising that things go wrong. Simple computers are one thing, but these infotainment systems that are plagued with issues are not going to go away. Supposedly they’re there because consumers want them, but many people have expressed disgust at the design schemes, and many older people are opting to drive simpler cars because of it. This could bite into the profit margin of all these companies, though all of them have pledged to investigate the issues and make them better. Ford says they’re just software glitches and are easily fixable, which is good news, on the whole. Of course, this opens up a whole slew of new problems, such as training technicians on how to fix computers as well as cars now, but that’s a discussion for another time. You can read more about this topic via this link.
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