A Note on Auto Transport Etiquette
When it comes to transporting your vehicle, you’re going to need to contact a shipping company to help you move it (unless you own your own transport truck, of course, but if you do chances are you won’t need any services we can provide). And when you start searching for companies to help you transport your car, you want to look at brokers, not carriers (check out this article right here for more about that). And when you’re dealing with brokers, there are a few things that you yourself can do to make your experience with that transport company that much easier.
Contrary to popular belief, there are no “massive” auto transport companies – most brokers are small-time operations with ten or twelve employees, and those are the big ones. But brokers deal with hundreds of customers per month, and more often than not auto transport reps are juggling orders and trying hard to keep cool dealing with so many different customers. Believe it or not, organizing transportation of a vehicle takes a lot of hard work, and auto transport reps do the vast majority of that work. As such, helping your rep out as much as you can will make them nicer to you (because you know how many rude people representatives talk to every day?), more willing to help you if any problems arise, and will just generally make your life a lot easier.
So make sure that you are always as polite as can be. Brokers and representatives have only so much control over things, especially when it comes to pickup and delivery dates. They work hard to find a carrier for you, but it can take time; when they give you your pickup window, anticipate that it’s going to take the full window (so if they say it’ll take 1-7 days to get your vehicle picked up, anticipate waiting the full 7 days), because you’ll not only be pleasantly surprised if they find one early, but you also won’t be disappointed if it does indeed take the full window to find a carrier or get your vehicle loaded. Representatives don’t mind if you call and ask questions, but you should try not to call every single day while you’re waiting for them to find a carrier. They work hard for all their customers, and finding a carrier for your vehicle can take time, so please do your best to give them the time they need.