Auto Transport Tips: Ask About Vehicle Tracking Services
Technology has come a long way – less than fifty years ago computers were still huge stacks of machines, a decade away from the first true personal computers. The internet was a long way off, a dream in the minds of its creators and little more. Fifty years ago the auto transport industry was a far different beast than it is today, but something that almost everyone can agree on is that the industry today is a lot better off than it was fifty years ago, thanks in large part to technology. Technology has allows car shippers to interact with customers without any hassle whatsoever; the internet has single-handedly revolutionized the industry to the point where we are able to track where a vehicle is at all times, day or night – though whether or not companies actually offer that service is a different story entirely.
No auto transport company will give you a GPS device that you can use to track your car; it doesn’t work that way. Most every auto transporter on the road, however, does have a GPS unit in their vehicle, and some of the newest transport trucks allow brokers and customers to follow that truck’s movements if they have the right software and an internet connection. This type of tracking technology is still new, and only the biggest shippers are using it right now. But the beauty of technology is that it gets cheaper the older it is; right now, tracking technology like this is still new, but in a few years almost every truck will likely have some type of tracking system in place that will allow customers to follow along.
Most shippers right now use the tried-and-true method of phone tag. Auto shippers can’t talk on the phone and drive at the same time, but what they can do is give customers periodic updates of where they are. Usually they don’t, but are happy to if your shipping representative calls them. They work hard and drive a lot; answering the phone isn’t the funnest thing for car shippers to do but they’ll do it since they’re still running a business. You shouldn’t ask for tracking updates all that often with this method, because an annoying customer is anything but fun – imagine if someone called you asking questions fifty times a day. It’s okay if it’s your job, but the job of a car transport carrier is to drive, not talk on the phone, and since they can only do one at a time you can imagine which one they’ll ultimately choose.
Still some companies offer sort of an in-between type of tracking service where you can get updates from your shipper at certain intervals. This is also common among auto transport companies, and usually you’ll get updates via text or phone call every 24-48 hours, depending on how often the carrier stops and updates customers that they’re shipping loads for. Still others will update pages on their website or provide some other type of notification for their customers regarding where their vehicle is. Some companies still offer no tracking services at all – this isn’t a slight or something to be taken cautiously, though, so don’t read it that way. Usually newer companies or companies that have a “tried and true” method of success won’t have tracking services, though we refer you back to the last paragraph on how to approach them.
If you’re looking for a company that can ship your vehicle, make sure to take a minute to fill out our free online quote request form to the left of this page. It’s completely free and, what’s more, will net you multiple free quotes from some of the best auto transport companies in the industry. Some offer tracking services, some don’t, so it’s best to review their services and quotes and talk to one of their representatives to learn more about their company and what they can offer you when it comes time to ship your vehicle. Still have questions? Need help getting your free quotes? We have helpful and friendly agents standing by at our toll-free telephone number to help customers like yourself. They know all the ins and outs of the industry and can answer most general questions about it. You can reach them any time by dialing 800-930-7417, and you can also use our live chat feature right here on the website.