Auto Transport Tips: Understanding Common Shipping Delays
Delays are a common part of the car shipping industry. Whether they’re caused by a broker, a carrier, a customer, or something else entirely, delays happen routinely and while they are frustrating they must also be understood, as understanding is the key to acceptance in all walks of life. The auto transport industry is like any industry in that it has its cogs and wheels and interchangeable, moving, working parts. But sometimes – like with anything else in life – things don’t always go the way we want them to go – communication breaks down, misconceptions arise, and some people get left in the lurch thinking one thing was going to happen when something else really is. When it comes to understanding common shipping delays, understand that most arise from communication problems.
Communication is vital in the auto transport industry. You should only be dealing with one representative from start to finish, as they are the one that knows everything about your shipment. Many brokerages have multiple sales reps, as they’re called, and many of them operate web-based brokerage software which is designed to lower their overhead and streamline organization by keeping most everything in terms of short-term records electronic, including all the details pertinent to your specific shipment. With a quick search of your order number they can pull up everything about your shipment – but any rep could do that. Working with multiple reps increases communication problems, especially if your order is already more cumbersome or out-of-the-ordinary to begin with. Communication between the broker and the driver can also become muddled if one does not particularly understand the constraints and time restrictions of the other.
Those are man-made delays, ones that can be avoided if the process were more streamlined, perhaps, or if people were all on the same page. With so much going on between three different people (sometimes more), delays are pretty much inevitable. However, things you don’t expect are delays when it comes to the transportation of your vehicle itself – literally when it is being transported. But things such as traffic, auto collisions, weigh stops, and federal rules and regulations can all impact your transit time, and auto transporters have little to no control over these things. These are not nearly as drastic as the carrier itself being involved in a collision, but that’s quite rare indeed – if damage occurs in 5% of all transportation services, total loss of a load happens less than 1% of the time. But these are still factors that can cause delays, and you need to understand that things will happen during the course of transporting a vehicle that you may not necessarily like.