Auto Transport Tips: Dealing with Carriers
Last time on our Auto Transport Tips segment we talked about dealing with brokers, which is something that everyone who’s shipping a car should know at least a bit about how to do. But they’re just one part of the auto transport industry, only half of your actual shipment, and as such they aren’t the only company that you need to know how to talk to. Knowing how to deal with the carriers that ultimately end up transporting your vehicle is equally as important as knowing how to communicate properly with your broker, but they’re two different types of companies and what you need to know will vary not just among the different types of companies in the industry but also the individual companies themselves.
Dealing with your car shipping carrier is a bit different than dealing with your broker because they’re physically moving your vehicle from the pickup location to the delivery location, and because of that they aren’t available all the time to talk. The best transport companies are the ones that communicate openly with their customers, and while carriers are no exception to that statement it also doesn’t mean they can talk to you whenever you call them. It’s illegal for them to speak on a mobile phone or be on a mobile device while driving or operating the transport truck, and they face stiff penalties for breaking those particular laws. Most of the time you’ll be talking to your broker except right before pickup and right before delivery, which is where communication with your carrier is of vital importance.
You will arrange pickup and delivery locations with the driver if they can’t physically get to the addresses you gave your broker. Regardless of if they can get there or not, they’ll also call you to simply touch base, let you know they’re in the area, and that they’ll be arriving shortly to pick your vehicle up. Be kind and courteous; though that’s advice that everyone should take into every new situation, not all do, and car shippers are moving cars all day, every day, and spend hours upon hours in their trucks. Give them a bit of slack. Make sure you are informative about your vehicle; there should be no surprises when the carrier arrives to pick your vehicle up. You want to make sure you both inspect the vehicle properly and thoroughly as well, as if any damage occurs during transport you’ll need whatever you put on your pickup inspection report. Overall just make sure that there aren’t any major surprises and you should be just fine dealing with carriers.