Auto Transport Tips: Dealing with Brokers
The auto transport broker may not seem like a very important part of your vehicle transport experience, but in that regard you’d be dead wrong. A lot of people believe that the broker is an unnecessary middleman in the entire transportation process, but they’re actually very much needed. They work only with reputable and reliable carriers which puts emphasis on carriers to operate honestly. This makes your shipment safer. It also means you’re less likely to get scammed or taken advantage of by unscrupulous carriers. But then again, how can you know your broker isn’t taking advantage of you?
But that doesn’t necessarily mean that communicating and dealing with them is going to be any easier. Auto transport brokerages are a dime a dozen nowadays, and the industry is competitive by nature. They want to sell you their services, to book with them, and some brokers are a bit more blase about stretching the truth than others in order to make sales. It’s a sales job, and as a customer you need to understand that. Cutting through all the hyperbole can be frustrating, but it’s important to take the time to ask the questions you need answered and to communicate with your representative. Once you book your order the pitching stops; that’s when you and your representative get down to the nitty gritty, and that’s when they’ll need to know as much as possible regarding exactly what you’re shipping, what your circumstances are, all that stuff.
Brokers work hard to get your vehicle moved, and it’s a stressful job. It’s all about coordinating the transportation of an automobile between the customer shipping it, the carrier that’s transporting it, and making sure that everyone’s on the same page and everyone is in the know. You’d be surprised at how hard that is, especially when there’s one person at the pickup location and someone else at the delivery. This is why proper communication – in other words, being truthful in everything – is so very important come car transport time, and it would really behoove you to try and make sure that you’re being as up front about your circumstances and the circumstances surrounding your vehicle in any and every interaction with your broker. To get in contact with a broker, like us, for absolutely free, you can fill out our free online quote form and you’ll get an instant price immediately right on your screen. If you have further questions, you can also call us toll-free at 800-930-7417 to speak to one of our live agents.