What an Auto Transport Representative Does
Most auto transport companies out there today are able to ship just about any type of vehicle from anywhere, to anywhere in the United States, including overseas to Alaska, Hawaii and other outlying U.S. territories. There are some specialty carriers and other types of companies that only handle specific freight, but on the whole companies try to ship whatever they can, whenever they can to maximize their profit. But it’s not just that – with the way the industry works today there is little reason for an auto transport company to be unable to ship a vehicle that rolls, brakes and steers – it’s why they hire representatives to get them moved for their customers, after all. But facilitating the transportation of a vehicle is not all that is required of an auto shipping rep; read on to find out more about the people that you’ll be talking to regularly when you ship a vehicle.
To start, the representative that you book your auto transportation services with will be your main contact for anything and everything regarding your shipment. You should always get their name, the company that they work for and any direct extensions for your representative when you first book your order. You need to build trust with your rep, and that comes from working with them regularly. Some companies allow other reps to help each other’s customers, but not all shippers do, so you’ll want to make sure you get their contact information regardless of the company policies. When you first call to book an order, your representative will take all your information, including pickup and delivery locations, payment information, and more.
Once you book your order with a shipping company your representative will take your information and use it to find a carrier for your shipment, though this depends on the division of labor at the company you’re shipping with. Some will allow their reps to do what is known as direct dispatch – that is, they call around looking for trucks for their customers. Other shippers use dispatch departments whose sole job it is to get freight moved. Both have their disadvantages, and it mainly comes down to implementation and execution, which you have little control over. Your rep, however, will still be your go-to regardless of whether they dispatch their freight themselves or if they send it off to a dispatch department to get it handled.
Your representative will also handle any and all payments for the shipment of the vehicle. Usually they will take their own cut when the vehicle is dispatched or when it is picked up, which is why it’s not surprising to hear of auto transport companies taking credit card information upon booking but not charging it until the vehicle is actually shipped. Representatives are responsible for making sure the payment is successful and that everything goes smooth. When shipping a vehicle, it is always important to treat your shipping representatives with respect, as they do a tough job and customers often make it harder on them than it should be. You should always take the time to be patient, courteous and polite with a representative, as they are required to do with you.
If you’re interested in shipping a vehicle with an auto transport company, you really should fill out our free online auto transport quote request form. It’s completely free and nets you multiple free quotes from top-rated auto transportation companies, with friendly representatives that will help you from start to finish. If you fill out our free form, you’ll get quotes from some of the best auto shippers in the country, and from there you can compare their prices, services, talk to different reps from different companies and ultimately find the right company for your needs. If you have further questions, or need some help getting your free quotes, make sure to give us a call at 800-930-7417. The line is toll-free and connects you straight with one of our live shipping agents. One call is all you need to get your shipment going today.