The Auto Transport Carrier Horror Story
Unlike auto transport broker horror stories, customers that have a bad experience with an auto transport carrier typically have it worse. It’s one thing to have to wait for a carrier to pick your car up, but another thing entirely when your car shows up with dings and dents or – even worse – totaled. A quick glance at different carrier review websites shows that not all auto transporters are worth their weight in salt, and finding one that is going to do a good job for you while providing those services at competitive prices can be quite difficult, and a process that you have little control over because you don’t actually pick the carrier – your broker does.
Many customers have had complaints about the carrier being late, or not showing up at all, and of course the carrier always has a hundred reasons as to why they were late or unable to pick up at a certain time or on a certain date. Other customers have those stories where their vehicle, picked up looking brand-new (or at least close to it), is delivered in absolutely horrible condition, something that no one wants to go through. Most people are able to leave reviews of their services on Only Carrier Reviews or Transport Reviews, which are great resources for other customers to find out what companies are good and which ones aren’t. Of course, not everyone leaves reviews, and this is part of the reason why auto transporter horror stories still exist today.
When searching for a company, do your homework, read reviews, and talk to the company that your broker has found for you. You certainly don’t have to accept the carrier company that your broker has found for you; this is something a lot of people don’t understand, and its a good way to avoid the horror story if you can. Talk to your broker after they dispatch your shipment and find out what carrier company they’re using – they’re obligated to tell you, after all, since they’re handling your car. If you do not feel comfortable shipping with the carrier that they’ve selected for you, tell your broker immediately, and they should be able to get your vehicle reassigned to another carrier owned by another company. If you still need to get in contact with different auto transport brokers, you can call us toll-free at 800-930-7417 and speak to a live agent who can answer questions and help you get your quotes, or you can fill out our free online quote form and get multiple free quotes e-mailed to you within about an hour.