Like with anything else, if an auto transport company takes your money and does not provide the service that they promised to provide you, as a customer, are entitled to a refund. Today, refunds are not nearly as important as they used to be considering that most modern carriers take payment either upon dispatching a vehicle to be picked up, or after it has already been picked up and is in transit. This doesn’t mean that refunds don’t happen, only that they are not needed as often as car transporters are taking deposit payments later in the shipment.
Most of the time a refund is required when a deposit was paid after the vehicle was dispatched and the carrier had to cancel the pickup. It’s not common, but it’s also not unheard of. Usually, your representative will give you the option of putting your vehicle back on the available list and begin a new search for a carrier, or they can cancel your order and give you a refund. Most refunds are issued in the medium that they were paid – for instance, if you paid via credit card, your refund will be put back on your card. If you paid via a telecheck, they will send you a check.
Note that each auto transport company is different and they may have different refund policies that can affect how your refund is paid and when you will receive it. Credit and debit card refund payments are often processed 24 to 48 hours after cancellation; sending a check through the mail may take longer. To get free quotes to ship your vehicle, visit www.americanautoshipping.com or call 800-930-7417 to speak to a live agent.