Auto shippers move vehicles for a living. They work with all different types of customers from all different walks of life. But despite the vast number of vehicles that auto shippers may move, there are still the instances where customers cancel their shipment. Surprisingly, the average cancellation rates for auto shippers are around 20%. All of these cancellations are the result of a conscious decision from a customer that develops changes in their moving plans. This is just an accepted part of the industry.

          One reason that cancellations are so prevalent is because customers misrepresent information about their vehicle to the auto shippers. For instance, if you are talking to auto shippers about shipping a pickup truck, any modifications, such as being lifted, or if it is a duly, must be noted. Any discrepancies or errors through the result of miscommunication can deter a vehicle shipment because there could be additional fees or fitting problems onto the carrier. The more detail you give to your auto shippers, the better able they will be to find the appropriate auto shippers to move the vehicle with the most accurate estimate and minimal problems. If you misrepresent your vehicle, the auto shippers can price it wrong and will complicate matters with the carriers.

 
          Another reason customers cancel on their auto shippers is that they give inaccurate pickup dates. Auto shippers will never guarantee a pickup or a delivery date, and if they do, they are not good auto shippers and are deliberately deceiving their customers with this promise. This is just a reality of the shipping business, there are simply too many possible problems that can arise during shipment. Road construction, the weather, driver illness, etc. Many customers think that pickup and delivery times are guaranteed, or that auto shippers will be able to pick their vehicles up on a certain date with a complete guarantee. That, unfortunately, is never the case. When looking for auto shippers, be prepared to hear statements such as “one-to-ten day pickup window” – this will tell you that auto shippers don’t guarantee pickup dates.

  

 

          Yet another reason why customers cancel on auto shippers is because they are expecting one thing out of auto shippers yet receive another. Auto shippers do their best to be as informative as they can be, but if you don’t ask specific questions, take the time to understand the business, or have all your bases covered, you’re not going to get the answers you are looking for. For this reason, many auto shippers tend to over-explain things, but it’s important that you understand the process. Customers should not be afraid to be inquisitive about this business- ask questions to the auto shippers, it’s part of their job to answer them.